Privacy policy

At Ceylon Furniture, we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you share with us when using our website, visiting our showrooms, or communicating with us via phone, email, or WhatsApp.

1. Information We Collect

We collect information to improve your shopping experience, process orders, and provide tailored services. The data we may collect includes:

Personal Information:
Your name, email address, phone number, shipping and billing addresses, payment details, and WhatsApp number (if provided).

Device Information:
Your IP address, browser type, operating system, device details, and how you interact with our site.

Order Details:
Product preferences, purchase history, and delivery instructions.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support and respond to inquiries
Arrange optional WhatsApp video consultations before purchase
Send updates, order confirmations, and delivery information
Improve our product offerings, website functionality, and marketing campaigns
Prevent fraud and ensure transaction security
Share exclusive offers with your consent

We do not sell or trade your personal information to third parties.

3. Sharing Your Information

We only share your information with trusted third-party service providers who help us operate our business, such as:

Payment gateways (e.g., Stripe, local bank processors)
Courier and delivery companies
WhatsApp integration platforms (only with your request)
Legal or regulatory authorities when required by law

All partners are contractually bound to protect your data and respect your privacy.

4. Data Retention

We retain your personal data only as long as necessary for order processing, legal compliance, or providing customer service. You may request the deletion of your data at any time unless retention is required by law.

5. Your Rights

You have the right to:

Access and review the personal information we hold
Request corrections to inaccurate data
Request the deletion of your data (subject to legal allowances)
Withdraw consent to receive marketing communications

To exercise these rights, you can email privacy@ceylonfurniture.lk or call us at 0117 772 770.

6. Cookies & Tracking Technologies

We use cookies to enhance website performance and remember your preferences. You may disable cookies through your browser, but this may impact site functionality.

Cookies help us:

Enable cart and checkout functions
Analyze user activity for improvements
Personalize your browsing experience

7. Data Security

Your data is secured through:

SSL (Secure Socket Layer) encryption
PCI-compliant payment gateways
Internal access control and staff training
Routine software updates and audits

While no system is 100% secure, we continuously monitor and update our defenses.

8. External Links

Our site may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any information.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect data from individuals under the age of 13. If you believe we have done so, please contact us so we can delete it immediately.

10. Policy Updates

We may update this policy to reflect changes in regulations or business operations. Any major changes will be clearly communicated, and the latest version will always be available on our website.

11. Contact Us

If you have any questions about your data or this Privacy Policy, feel free to reach out to us:

Ceylon Furniture
Hotline: 0117 772 770
WhatsApp: +94 76 012 2195
Email: support@ceylonfurniture.lk